Returns & Exchanges
Return policy
Unopened, unused products may be returned within 30 days of delivery for a full refund. We apply the same return window to all international orders.
To return an item:
- Email support@pramierepeau.com with your order number
- We confirm eligibility and send return instructions
- Ship the item back in its original packaging
- Refund processed within 5 business days of receiving the return
Defective products
Broken cap, damaged bottle, tester that does not spray: we replace it at no cost. You do not need to send the defective item back first. Replacement ships within 48 hours of confirmation.
Damaged in transit
If your order arrives damaged, send us a photo of the damage. We replace it at our expense and handle the carrier claim on our end. You should not have to manage a problem that happened during shipping.
Discovery Set voucher
Each Discovery Set purchase includes a voucher applicable toward a full-size bottle (45 ml or 90 ml). The voucher is emailed after confirmed delivery. If you have not received it, check your spam folder. If it is not there, write to us and we will resend it.
What we cannot accept
Opened or used perfume bottles cannot be returned. This applies to Discovery Set vials as well. This is standard across the fragrance industry and required by EU cosmetics regulation.
Refund processing
Refunds go back to your original payment method. Timelines depend on your bank:
- Credit/debit card: 3-5 business days
- PayPal: 1-3 business days
- Bank transfer: 5-7 business days
You receive email confirmation when the refund is processed on our end.
Questions: support@pramierepeau.com