Fraud Prevention & Order Security

We ship luxury goods internationally. A small percentage of online transactions involve fraud, and we have measures in place to protect our clients and ourselves.

Why some orders are reviewed

Occasionally, an order is flagged for manual review. Common reasons:

• Billing and shipping addresses are in different countries
• Several orders placed in quick succession from one account
• The payment processor raises a fraud-detection alert
• The order originates from a region with higher fraud rates for luxury goods

Manual review usually takes less than 24 hours. If we need more information, we email you directly.

Payment security

Transactions are processed through PCI-compliant payment gateways. We do not store your payment details. Refunds always go back to the original payment method.

When we cancel an order

In rare cases, we cancel an order and issue a full refund. This happens when fraud indicators are confirmed by our payment processor, when an item turns out to be out of stock after order placement, or when a pricing or system error has affected the transaction.

If your order is cancelled, you receive a full refund within 3-5 business days and an explanation of why.

If you disagree

If you believe your order was cancelled in error, write to support@pramierepeau.com. We review the case and respond with a clear explanation. The point of these measures is to protect clients, not to refuse them.